FAQ’s

Do you have a catalog you can send me?

No.  Other companies who have full product catalogs pass that cost on to their customers by inflating prices on some of their products to allow for the continual increases in material and labor costs.  At American Label, our customers get exactly what they want in the time frame they want it, without any hidden costs!  That’s why American Label Company has the most competitive pricing in the country!


Is my order in stock already?

No. With the exception of certain specialty labels, all labels are custom manufactured after the order is placed.


Will I get a proof of my labels or tags before they are sent to production?

Yes, we provide free electronic proofs on all orders. You must approve the proof before we can print your labels.  Once we receive and enter your order, you will receive the desired proof format within 24-48 business hours.

You may request a hard copy proof ($25 including shipping, or free with orders of $500 of more).  If you opt not to receive a hard copy proof, we will match your printed label as closely as possible to the image on our color-calibrated screen.  However, any risk related to the look and feel of the labels, or their match to your current labels, belongs to you.

Changes to artwork, job characteristics, or processing time are not allowed once we have released your order for production.


I don’t understand the differences in label cuts, rewind directions, etc.  Can someone help me?

Yes, absolutely!  We have a knowledgeable and experienced staff ready to help!  Our customer service department is open Monday through Friday from 8AM to 5:30PM EST.  Call us toll free at (800) 585-7418.  We have also created a guide to help explain the different cuts , adhesives, finishes and types of stock available which you can use as a reference.  This guide is available in our Resources section or by clicking here.


How much will my order cost with tax and shipping?  Can I get a quote?

Several factors are used to estimate the cost of your order.  The finished size of the label, the type of materials used, the method of shipping chosen, the number of colors printed and the total quantity needed are some of the factors.  As quantity increases, the per unit cost decreases.  Please call us for a firm quote.


Will I get a proof of my labels or tags before they are sent to production?

Yes, we provide free electronic proofs on all orders. You must approve the proof before we can print your labels.  Once we receive and enter your order, you will receive the desired proof format within 24-48 business hours.

You may request a hard copy proof ($25 including shipping, or free with orders of $500 of more).  If you opt not to receive a hard copy proof, we will match your printed label as closely as possible to the image on our color-calibrated screen.  However, any risk related to the look and feel of the labels, or their match to your current labels, belongs to you.

Changes to artwork, job characteristics, or processing time are not allowed once we have released your order for production.